Refund policy

Shipping & Delivery

Thank you for shopping at URBNMYTH. We strive to provide you with the best delivery experience, ensuring that your orders arrive in a timely and safe manner.

Free Delivery
Enjoy free delivery on all orders across India.

Our Delivery Partners
We deliver across all of India through our trusted delivery partners: Shiprocket, Delhivery, IndiaPost, Xpress Bees, and other reliable logistics companies.

Delivery Timeframe

  • Minimum Delivery Time: 5 days

  • Maximum Delivery Time: 12 days

Important Information

Possible Delivery Delays
Delivery may be delayed due to factors such as product manufacturing or other unforeseen circumstances. We strive to keep delays to a minimum and will keep you informed of any changes to your delivery timeline.

Damaged or Tampered Package
If you receive a package that appears damaged or tampered with, please refuse the delivery and do not accept the package. Once you've refused delivery, contact our Customer Care team at contact@urbnmyth.in (Weekdays: 10.30 am to 6.30 pm) with your order reference number. We will arrange a replacement at the earliest.

Order Cancellation & Refunds
In the unlikely event that we are unable to ship your order in full within 12 working days, we may cancel the unshipped portion of the order. If this occurs, you will receive an email notification. Any payments made for the unshipped items will be refunded via your original payment method.

Returns & Exchanges

We want you to be completely satisfied with your purchase. Please review our returns and exchange policy carefully.

2 Days Return Window
Returns must be initiated within 2 days of receiving your product.

Returns & Exchanges Conditions

Size Exchange - ALLOWED
Exchanges for size-related issues can be requested once the item is received. Customer responsible for delivery fees.

Sale Items - NOT ALLOWED
No returns or exchanges will be accepted for sale items. All sales are final.

Quality Dislike - ALLOWED
You may return if you do not like the quality of the product. Delivery fees will be deducted from refund.

Custom Orders - NOT ALLOWED
No returns on custom orders will be accepted. Final sale only.

Video Evidence Required for Damage Claims
To ensure that claims regarding damaged items are valid, please make a video of the unboxing process. This is a mandatory requirement. Any damage claims made without video evidence will not be accepted.

How to Initiate a Return

  1. Contact Us Within 2 Days - Returns can only be initiated within 2 days of receiving your product.

  2. Reach Out Via WhatsApp or Email - Contact us via WhatsApp at 9816136022 or email at contact@urbnmyth.in

  3. Provide Video Evidence (If Applicable) - For damage claims, include your unboxing video along with order details.

  4. Await Approval - All returns and exchanges are subject to approval based on our policy conditions.

Refund Policy

  • Refunds will be processed to the original payment method

  • Shipping fees are non-refundable, except when the return is due to our error (incorrect or damaged item)

  • For quality-related returns, delivery fees will be deducted from your refund

General Return Terms

  • Items must be returned in their original condition: unused, unwashed, and in the original packaging

  • All returns and exchanges are subject to approval based on the conditions outlined above

  • Keep the original packaging and any tags intact until you are fully satisfied with your purchase

Customer Support
Have questions about shipping or returns? Our customer support team is here to assist you.

  • Email: contact@urbnmyth.in

  • WhatsApp: 9816136022

  • Support Hours: Weekdays 10:30 AM - 6:30 PM

Thank you for shopping with URBNMYTH. We are committed to delivering your orders promptly and in excellent condition.